Open the app
Choose Advisor and provide the information needed for the request.
Mechanic Advisor
Mechanic Advisors provide experienced diagnosis to help you virtually troubleshoot a problem without waiting at a shop.
Advisor help through the JIB app
A technician is matched nearby, and the customer can review the technician's price and profile before confirming.
- Virtual mechanic advisor support through the JIB app
- Service technicians matched by proximity
- Customer feedback and tipping available in the app
Advisor Service Flow
Connect with an Advisor
A Mechanic Advisor connects through the JIB app to help diagnose the issue.
Rate your experience
Customers and technicians can rate each other from 1 to 5 stars after service.
Live Coverage Checker
Check roadside coverage in your area
We're expanding! Nearby ZIPs are now live, share your ZIP to check availability.
Great news!
Enter a ZIP code to check coverage.
Download App
Instant Cost Estimate
Estimate roadside help
Select a service and enter your ZIP code to see an estimated price range and arrival window.
Frequently Asked Questions
How long does the customer sign up process take?
If you have all the relevant information, on average it only takes about 10 minutes.
Do I have a choice on roadside technicians?
Technicians are assigned based on a 5-10 mile proximity to you, which enables us to fulfill quick and efficient services.
What is a Mechanic Advisor?
Mechanic Advisors provide experienced diagnosis to help you virtually troubleshoot a mechanical problem without you having to wait 30 minutes at a mechanic's shop.
How do I get in touch with a Mechanic Advisor?
Connections are made through the JIB app.
Do I need to sign up as a member and pay dues?
No membership dues are required! JIB is an on-demand, pay-as-you-need service.
Are all services a single fee with no price escalations?
Our pricing algorithm provides the most competitive fixed price option for each service and timeframe.
Can I tip the technician or mechanic advisor for great service?
Yes! You can tip and provide feedback through our app.
How can I cancel a service request?
Services are cancelled through the JIB app. There will be no charge if the service request is cancelled before the technician is assigned and routed to deliver the service.
Need advisor help now?
Download App, choose Advisor, and connect with a Mechanic Advisor through JIB.